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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"> <div><span style="font-size:11pt">The Software Support Specialist helps the customers to configure and learn the Transport Management System (TMS). They work closely with Project Managers, Solutions Architect. Integration Architect, to find solutions for our customers. </span></div> <div> </div> </div>
About the Job
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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"> <div><span style="font-size:11pt"><strong>Tasks can include but are not limited to:</strong></span></div> <div> </div> <ul> <li style="list-style-position: inside;"><span style="font-size:11pt">Perform configuration tasks in the clients TMS that includes:</span> <ul> <li style="list-style-position: inside;"><span style="font-size:11pt">Configure Groups set-up</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Code tables set-up</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Contracts and rate cards set-up (including OMNI Scripting)</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Document mapping with DocMosis and Jasper Reports</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Dynamic Rulesets (IMG Business Rule Manager)</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Boost install</span></li> </ul> </li> <li style="list-style-position: inside;"><span style="font-size:11pt">Creation of training material e.g. using iorad - the tutorial builder</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Perform on-the-job training in form of sprints (demo and training)</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Debug issues and recreate issues on the test server.</span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Creates project documentation. </span></li> <li style="list-style-position: inside;"><span style="font-size:11pt">Participate in Project Meetings like (Kick-off, Project frame, Lessons learned)</span></li> </ul> <div style="list-style-position:inside"> </div> <div style="list-style-position:inside"><span style="font-size:11pt">Software Support Specialists can be assigned to Case Work performing above tasks or assigned to project work performing same tasks. </span></div> <div style="list-style-position:inside"> </div> <div style="list-style-position:inside"> </div> </div>
Your Qualification
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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"> <div><strong><span style="font-size:11pt">Requirements and Qualifications:</span></strong></div> <ul> <li><span style="font-size:11pt">Roughly 3-6 years of customer facing, technical support experience. </span></li> <li><span style="font-size:11pt">Experience with Transport Management System (TMS) and/or logistics industry experience. </span></li> <li><span style="font-size:11pt">Experience with Mercury Gate TMS is a plus!</span></li> <li><span style="font-size:11pt">Solid communication and organizational skills.</span></li> <li><span style="font-size:11pt">Ability and willingness to accurately record time throughout each day.</span></li> <li><span style="font-size:11pt">Proficient in Excel, and Office 365 (Outlook/OneDrive).</span></li> <li><span style="font-size:11pt">Experience working directly with external customers to develop solutions.</span></li> <li><span style="font-size:11pt">Ability to multi-task and prioritize in a fast-paced, detail-oriented work environment.</span></li> <li><span style="font-size:11pt">Ability to self-teach using documentation to supplement internal training.</span></li> <li><span style="font-size:11pt">Willingness to develop deep understanding of MG TMS and all related configurations.</span></li> <li><span style="font-size:11pt">Ability to lead customer communication via Salesforce, email, phone, or video conference to determine customer needs or to resolve technical issues for customers.</span></li> <li><span style="font-size:11pt">Experience working with solution/technical architects to design business process for customers.</span></li> <li><span style="font-size:11pt">Triage advanced and multi-functional customer support cases to backend teams (DBA, Engineering, etc.) - i.e. ability to work with multiple teams/functional units.</span></li> <li><span style="font-size:11pt">Develop effective solutions with moderate supervision.</span></li> <li><span style="font-size:11pt">Defect investigation and resolution.</span></li> <li><span style="font-size:11pt">Update and monitor customer support tickets using Salesforce and Jira.</span></li> <li><span style="font-size:11pt">Maintain accurate time entry records for time spent throughout the day.</span></li> <li><span style="font-size:11pt">Drive and support customer development interface efforts to client's standards. </span></li> </ul> </div>
Job Offer
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<div data-wrapper="true" dir="ltr" style="font-size:9pt;font-family:'Segoe UI','Helvetica Neue',sans-serif;"><table cellspacing="0" class="section" data-name="tab_job_advertisement_section_footer" role="presentation" style="-webkit-text-stroke-width:0px; background-color:#ffffff; border-collapse:collapse; border-spacing:0px; box-sizing:border-box; color:#666666; font-family:"Segoe UI","Helvetica Neue",Helvetica,Arial,sans-serif; font-size:15px; font-style:normal; font-variant-caps:normal; font-variant-ligatures:normal; font-weight:400; letter-spacing:normal; orphans:2; table-layout:fixed; text-align:start; text-decoration-color:initial; text-decoration-style:initial; text-decoration-thickness:initial; text-transform:none; white-space:normal; widows:2; width:1140px; word-spacing:0px"><colgroup style="box-sizing: border-box;"><col style="box-sizing: border-box; width: 1140px;"><col style="box-sizing: border-box;"></colgroup><tbody style="box-sizing: border-box;"><tr style="box-sizing:border-box"><td class="cell clearfix form-control-cell textarea" colspan="1" rowspan="5" style="box-sizing:border-box; padding:0px 20px 20px 0px; vertical-align:top"><div class="info" style="box-sizing:border-box"><div class="validators" style="box-sizing:border-box; color:#a94442; float:left; margin-bottom:0; margin-left:3px; margin-right:0; margin-top:0"> </div></div> <div class="control" style="box-sizing:border-box; clear:both"> </div> <div class="formattedHtml" style="box-sizing:border-box"><div data-wrapper="true" dir="ltr" style="box-sizing:border-box; font-family:"Segoe UI","Helvetica Neue",sans-serif; font-size:9pt"><ul style="box-sizing:border-box; margin-bottom:10.5px; margin-top:0px"><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">Two-week FREE Accommodation for those relocating to Pampanga *</span></span></li><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)</span></span></li><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">HMO coverage for employee +1 FREE dependent on the first day of employment</span></span><ul style="box-sizing:border-box; margin-bottom:0px; margin-top:0px"><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">+1 additional FREE dependent per successful year of tenure (up to five (5) years)</span></span></li><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">Tenure Incentive Program*</span></span></li></ul></li><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">FREE daily meal</span></span></li><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">Referral Bonus of up to Php20,000.00*</span></span></li><li style="box-sizing: border-box;"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">ALL government mandated benefits</span></span></li></ul> <p style="box-sizing:border-box; margin-bottom:10.5px; margin-left:18pt; margin-right:0; margin-top:0"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box"> </span></span></p> <p style="box-sizing:border-box; margin-bottom:10.5px; margin-left:18pt; margin-right:0; margin-top:0"><span style="box-sizing:border-box; font-size:11pt"><span class="ab ac ae af ag ah ai aj ak b c d e f fy g h i j k l m n o p q r s t u ui-provider v w x y z" dir="ltr" style="box-sizing:border-box">*<em style="box-sizing:border-box">Terms and conditions apply</em></span></span></p></div></div></td></tr></tbody></table></div>
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