You’re offline. This is a read only version of the page.
Toggle navigation
Sign In
*
Job Location
Location
There are no records to display.
You don't have permissions to view these records.
Error completing request.
Loading...
Create
×
Close
Edit
×
Close
View details
×
Close
Delete
×
Close
Are you sure you want to delete this record?
Error
×
Close
We're sorry, an error has occurred.
*
<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b>We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application. </b></span></p><p style="line-height: 107%; margin: 0cm 0cm 8pt;"> </p><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b>Work Schedule</b>: 8:00am – 5:00 pm AEST, Monday-Friday</span></p><p style="line-height: 107%; margin: 0cm 0cm 8pt;"> </p><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">The role provides phone and email support to small and medium sized business clients for networking services, cloud solutions, and server infrastructure. The position involves remotely accessing customer equipment to diagnose and resolve technical issues using various diagnostic tools and techniques. Responsibilities also include monitoring and maintaining computer systems and networks, as well as managing, maintaining, and supporting backup systems to ensure data integrity and business continuity.</span></p></div>
About the Job
*
<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b><span lang="EN-US">Tasks & Responsibilities</span></b>:</span></p><ul style="list-style-position: inside; padding-left: 48px;"><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Provide phone and email support to small and medium</span><span style="font-family:"Cambria Math",serif;font-size:11pt;">‑</span><span style="font-family:Aptos, sans-serif;font-size:11pt;">sized business customers for networking services, cloud services, and server infrastructure. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Remotely access customer equipment to diagnose, troubleshoot, and resolve technical issues using diagnostic tools and techniques. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Monitor, manage, and maintain computer systems, servers, and network environments. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Maintain, configure, and support backup systems and processes. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Support and administer Active Directory, Exchange Server, Terminal Services, and virtualization technologies. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Troubleshoot hardware and peripherals, including printers, networking equipment, wireless devices, and laptops. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Perform support and administration tasks in Office 365 and Azure environments. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Document incidents, service requests, and resolutions using ticketing systems. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">(Preferred) Work with Autotask and Datto RMM for remote monitoring and management. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">(Preferred) Support backup solutions such as Datto </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Support infrastructure across platforms including Windows Server, Azure, Office 365, Microsoft Hyper</span><span style="font-family:"Cambria Math",serif;font-size:11pt;">‑</span><span style="font-family:Aptos, sans-serif;font-size:11pt;">V, and Remote Desktop Services. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Apply virtualization concepts in daily operations and troubleshooting. </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 8pt; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Perform Windows system administration tasks, including Active Directory configuration and management.<span> </span></span></p></li></ul></div>
Your Qualification
*
<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><ul style="list-style-position: inside; padding-left: 48px;"><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Experience with ticketing systems and SLAs</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Customer service work experience within the IT industry</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Knowledge and Hands-On experience with Active Directory, Microsoft 365, Remote Desktop Services</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;">and virtualization</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Hardware / peripheral skills such as Printers, networking gear, W/less devices, laptops</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Competent with Active Directory</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Min 4 years helpdesk experience</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Very good</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;">conversational English</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Solid in networking and Windows Server</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Common desktop support issues like Outlook, Network and Printer support. Setting up</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;">new users</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;">inside of AD and O365</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 8pt; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Understanding and knowledge of server environments</span></p></li></ul><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b>Nice to have:</b></span></p><ul style="list-style-position: inside; padding-left: 48px;"><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Autotask and</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;">Datto RMM experience preferred but not necessary</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Backup experience with modern server backup products like Datto </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">MS Server & Hyper V</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span><span style="font-family:Aptos, sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Office 365</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Azure Knowledge</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 0cm; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">MS Certifications</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span></p></li><li><p style="margin: 0; line-height: 107%; margin-bottom: 8pt; margin-right: 0cm; margin-top: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Avanan Email Filtering</span><span style="font-family:"Arial",sans-serif;font-size:11pt;"> </span></p></li></ul></div>
Job Offer
*
<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><ul style="list-style-position: inside; list-style-type: disc;"><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Up to 1-month FREE Accommodation for those relocating to Pampanga *</span></li><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)</span></li><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">HMO coverage for employee +1 FREE dependent on the first day of employment</span><ul style="list-style-position: inside; list-style-type: disc;"><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 72.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">+1 additional FREE dependent per successful year of tenure (up to five (5) years)</span></li></ul></li><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Tenure Incentive Program*</span></li><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">FREE daily meal</span></li><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Referral Bonus of up to Php20,000.00*</span></li><li style="line-height:107%;margin-bottom:0cm;margin-right:0cm;margin-top:0cm;tab-stops:list 36.0pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">ALL government mandated benefits</span></li></ul><p style="line-height: 107%; margin: 0cm;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">*<i>Terms and conditions apply</i></span></p></div>
Questions?
Vacancy Details
Provide Personal Details
Submit Application
Skill Rating
Create Applicant Account
