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<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><div style="font-family:Segoe UI;font-size:9pt;"><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b>We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.&nbsp;</b></span></p><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b>Work Arrangement: Work-from-home</b></span></p><p style="line-height: 107%; margin: 0cm 0cm 8pt;"><span style="font-family:Aptos, sans-serif;font-size:11pt;"><b>Shift Schedule: Mon-Fri, 9:00am-6:00pm EST</b></span><br><br><span data-teams="true">About the Role</span></p><p style="margin: 0;"><span data-teams="true">We are seeking a <strong>Senior IT Systems Engineer</strong> to join a high‑performing, Apple‑focused Managed Services team. This role is designed for a technically strong engineer who is <strong>equally confident leading conversations, guiding others, and proactively improving environments</strong>—not just reacting to tickets.</span></p><p style="margin: 0;"><span data-teams="true">You will work across multiple modern, cloud‑first client environments and play a visible role in shaping technical outcomes, client experience, and internal best practices. Success in this role requires <strong>strong communication, initiative, and the ability to think ahead</strong>, not solely technical execution.</span></p></div></div>

About the Job

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><h2><span data-teams="true">What You’ll Do</span></h2><h3><span data-teams="true">Technical &amp; Client Delivery</span></h3><ul style="list-style-position: inside;"><li data-list-item-id="eb7e246fdb43376e58d48d34907c78e77"><span data-teams="true">Act as a senior escalation point for complex macOS, cloud application, identity, and networking issues—<strong>with a focus on long‑term resolution, not just short‑term fixes</strong>.</span></li><li data-list-item-id="e58b60e15fa67905f7622205e60541911"><span data-teams="true">Lead advanced troubleshooting across macOS, M365, Google Workspace, MDM platforms, and modern SaaS ecosystems.</span></li><li data-list-item-id="ee3ac4d897a1028f1da0bb53f66781086"><span data-teams="true">Take ownership of Tier 2+ issues end‑to‑end, including stakeholder updates, prioritization, and resolution strategy.</span></li><li data-list-item-id="e363b4ee182feb8f7461492498109a9f4"><span data-teams="true">Support multiple clients in a fast‑paced MSP environment while maintaining <strong>clear, confident, and professional communication</strong>.</span></li><li data-list-item-id="eab524ec1490591066584b2c1682ee166"><span data-teams="true">Design and improve endpoint provisioning, workflows, configurations, and standards.</span></li></ul><h3><span data-teams="true">Proactive &amp; Strategic Impact</span></h3><ul style="list-style-position: inside;"><li data-list-item-id="e1583bbefd2fa62556aa18cdac7acc90e"><span data-teams="true">Proactively identify risks, recurring issues, and improvement opportunities across client environments.</span></li><li data-list-item-id="e18b3aa2fd30398e1ec6684fa6888b8e1"><span data-teams="true">Drive root‑cause analysis (RCA) and recommend scalable, preventative solutions.</span></li><li data-list-item-id="e4e4a41fedeb144e63f0bd7316a3f6406"><span data-teams="true">Contribute to IT projects involving cloud services, endpoint management, security, automation, or process improvement.</span></li><li data-list-item-id="e0bdb5c075c18676431623adb4a7d0e90"><span data-teams="true">Create and maintain high‑quality documentation that enables repeatability and raises team efficiency.</span></li></ul><h3><span data-teams="true">Leadership &amp; Collaboration</span></h3><ul style="list-style-position: inside;"><li data-list-item-id="e155586eb450ae1ecdd8dfb4f8de49f41"><span data-teams="true">Mentor junior technicians through guidance, knowledge sharing, and example—not just technical answers.</span></li><li data-list-item-id="e44877eab4faeb9e43bcbee1452c7eb13"><span data-teams="true">Partner with managers, project teams, and peers to improve service quality and delivery consistency.</span></li><li data-list-item-id="e76003d5b5c09eef1c361a9662545bcb8"><span data-teams="true">Demonstrate leadership presence in meetings, client interactions, and project discussions—even without formal people management responsibilities.</span></li></ul></div>

Your Qualification

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><h2><span data-teams="true">Must‑Have Qualifications</span></h2><ul style="list-style-position: inside;"><li data-list-item-id="e8e3946666c5bf9d0b26494480890fef3"><span data-teams="true">Strong macOS support experience with the ability to troubleshoot complex issues in a Mac‑first environment.</span></li><li data-list-item-id="e557357adb36a1e6701d2ec8090c9a0ae"><span data-teams="true"><strong>Experience working in an MSP or multi‑client environment</strong> with competing priorities and dynamic workloads.</span></li><li data-list-item-id="e36e97493efaf8411be13c7eefe3ede89"><span data-teams="true">Proven ability to communicate clearly, concisely, and professionally with clients and internal stakeholders.</span></li><li data-list-item-id="e6f938c16556e7c4552b5e2be38136302"><span data-teams="true">Hands‑on experience with RMM tools, ticketing systems, and structured escalation workflows.</span></li><li data-list-item-id="e678b91c2df4cd6bc8439f135d722a9e4"><span data-teams="true">Solid troubleshooting foundation across networking, endpoints, identity, and cloud platforms.</span></li><li data-list-item-id="e7f3b365b50ff799dd5ec69cc20ce3704"><span data-teams="true">Experience supporting cloud ecosystems such as <strong>Google Workspace and/or Microsoft 365</strong>.</span></li><li data-list-item-id="e0d5a0b441901b1dbafe44974a70a9541"><span data-teams="true">Willingness to work the support desk during ramp‑up (approx. 3–6 months) while progressively taking on higher‑impact technical and leadership responsibilities.</span></li><li data-list-item-id="ef698b01255c9ad8be6e9d84122aaa9fc"><span data-teams="true">Demonstrated curiosity, initiative, and ability to quickly adapt in modern, evolving environments.</span></li><li data-list-item-id="ee84024204e1e41fd1c235fed7d041666"><span data-teams="true">Physical or virtual server experience is <strong>not required</strong>.</span></li></ul><h2><span data-teams="true">Nice‑to‑Have (Strong Advantages)</span></h2><ul style="list-style-position: inside;"><li data-list-item-id="ef5ab2b257b5b67a5e91e10a398c64622"><span data-teams="true">Google Workspace administration experience.</span></li><li data-list-item-id="e9cce26f8e737bb16baede278e3b2ea5c"><span data-teams="true">Hands‑on experience with MDM platforms (Jamf, Kandji, Intune, Mosyle, etc.).</span></li><li data-list-item-id="eb21cfd3244d82b45411ce25a7f012165"><span data-teams="true">Scripting or automation experience (Bash, PowerShell, Python).</span></li><li data-list-item-id="efb4494dcdc5adca895a13781d1df0754"><span data-teams="true">Familiarity with identity, security, and access tools (Okta, Duo, ThreatLocker, AutoElevate, etc.).</span></li><li data-list-item-id="e664bb94732e20a09e2544a0981aec7ab"><span data-teams="true">Experience in cloud‑first, SaaS‑heavy client environments (minimal on‑prem dependency).</span></li><li data-list-item-id="ef4ddb53f90830f71900f7c6e545173bd"><span data-teams="true">Understanding of DNS, SPF, DKIM, DMARC, and modern email security practices.</span></li><li data-list-item-id="e10d1e3ae6cbfaeb35b1e99f8e527a4ae"><span data-teams="true">Exposure to cybersecurity fundamentals and endpoint protection best practices.</span></li><li data-list-item-id="e29464e7dc37a6d1d75b4e81abb5d7c0e"><span data-teams="true">Experience contributing to RCAs, documentation standards, or service/process improvements.</span></li><li data-list-item-id="ef5d3a107d14e57d37b193b3599050209"><span data-teams="true">Basic VOIP and network troubleshooting exposure.</span></li></ul></div>

Job Offer

<div class="ck-content" data-wrapper="true" dir="ltr" style="--ck-image-style-spacing: 1.5em; --ck-inline-image-style-spacing: calc(var(--ck-image-style-spacing) / 2); font-family: Segoe UI; font-size: 9pt;"><div class="ck-content stickystyles-wrapper-insert" style="--ck-image-style-spacing:1.5em;--ck-inline-image-style-spacing:calc(var(--ck-image-style-spacing) / 2);font-family:Segoe UI;font-size:9pt;" data-wrapper="true" dir="ltr"><ul style="list-style-position: inside; padding-left: 48px;"><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Up to 1-month FREE Accommodation for those relocating to Pampanga *</span></p></li><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)</span></p><ul style="list-style-position: inside; padding-left: 48px;"><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">HMO coverage for employee +1 FREE dependent on the first day of employment</span></p></li><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">+1 additional FREE dependent per successful year of tenure (up to five (5) years)</span></p></li></ul></li><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Tenure Incentive Program*</span></p></li><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">FREE daily meal</span></p></li><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">Referral Bonus of up to Php20,000.00*</span></p></li><li><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;"><span style="font-family:Aptos, sans-serif;font-size:11pt;">ALL government mandated benefits</span></p><p style="line-height: 107%; margin: 0cm 0cm 0cm 0;">&nbsp;</p><p style="line-height: 107%; margin: 0cm 0cm 8pt 0;"><span style="color:#2E3849;font-family:&quot;Arial&quot;,sans-serif;font-size:11pt;">*<i><span style="border:1.0pt none windowtext;padding:0cm;">Terms and conditions apply</span></i></span></p></li></ul></div></div>

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