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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"> <div><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:"Calibri",sans-serif">Work Arrangement: Hybrid</span></span></span></div> <div><span style="font-size:11pt"><span style="line-height:115%"><span style="font-family:"Calibri",sans-serif">Shift: 6:00AM – 3:00PM GMT+8. Melbourne is 2 hours ahead of this (8:00AM-5:00PM), Mon-Fri. </span></span></span></div> </div>
About the Job
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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"><div><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><strong><span style="font-family:"Segoe UI",sans-serif">POSITION OBJECTIVE </span></strong></span></span></span><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">To proactively maintain and monitor company’s remote monitoring and management facility, whilst remediating any client environment issues before they arise utilizing the tools and resources available at the time. </span></span></span></span><br><br><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><strong><span style="font-family:"Segoe UI",sans-serif">PRINCIPAL DUTIES </span></strong></span></span></span><ul><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Daily processing of Server Checks </span></span></span></span></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Daily processing of Workstation Checks </span></span></span></span></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Patching </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Ensure all servers are updating in accordance with their patching schedules </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Manage workstation patches (Management workflow approving patches) </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Manage hardware patches (Firewalls, switches, ESXi etc) </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Completing Audits for a range of areas including: </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Backup coverage </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">IPMI device status </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Monthly Health Score compliance </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Hardware update compliance </span></span></span></span></li></ul></li></ul> <ul><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Monthly Health Checks </span></span></span></span> <ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Executive Reports and Monthly report email to address configured </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">All Executive Reports to be configured per client, and Health Score above 85% </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Backups </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Ongoing monitoring of current backups </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Troubleshooting and remediation of backup issues </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Audit for gaps </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Ongoing monitoring of unmonitored devices </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Expiring workstations </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Workstations never monitored </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Passportal </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Maintenance including rotating flagged passwords and syncing of Domain Admins </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Ensuring Passwords are secure and not easily guessable </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Auvik </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Configure alerting for devices within Auvik environment </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Maintain and keep Auvik up to date </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">IT Glue </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Ensuring Documentation is maintained and updated </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Creation of documentation around NOC </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Backup Radar </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Ensure that all active backups are either correctly reporting in Backup Radar or part of the manual check. </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Weekly manual backup check </span></span></span></span></li></ul></li><li style="margin-left:8px;list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">NOC ConnectWise Board </span></span></span></span><ul style="list-style-type:circle"><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Completing assigned tickets</span></span></span></span></li></ul></li></ul></div></div>
Your Qualification
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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"><div><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif"><strong>EXPERIENCE/SKILL LEVEL REQUIRED</strong> </span></span></span></span><ul><li><span style="font-size:11pt">Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications.</span></li><li><span style="font-size:11pt">Experience working in an IT Technical Support environment – minimum 2 years</span></li><li><span style="font-size:11pt">Technology –Windows Server 2003-2022, Windows 10, Office, DNS/DHCP, Networking basics Inc. LAN/WAN, Active Directory, Microsoft 365 Administration & Troubleshooting, Exchange, VMWare</span></li><li><span style="font-size:11pt">Anti-virus installation </span></li><li><span style="font-size:11pt">Windows Patching </span></li><li><span style="font-size:11pt">Sound ability to multi-task across multiple IT platforms, with effective time management skills to ensure conflicting deadlines are met</span></li><li><span style="font-size:11pt">Ability to show initiative and self-motivation</span></li><li><span style="font-size:11pt">Intermediate computers skills – predominantly in Windows 10, cloud software and MS Office </span></li><li><span style="font-size:11pt">High attention to detail and strong analytical skills</span></li><li><span style="font-size:11pt">Ability to work within Service Level Agreements (SLA's)</span><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif"> </span></span></span></span></li></ul> <div> </div> <ul><li style="margin-left: 8px; list-style-position: inside;"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Nice to Have: </span></span></span></span> <ul><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Degree/Diploma/Certificate in Information Technology is an advantage </span></span></span></span></li><li style="margin-left:8px; list-style-position:inside"><span style="font-size:11pt"><span style="line-height:normal"><span style="font-family:Aptos,sans-serif"><span style="font-family:"Segoe UI",sans-serif">Experience in a Tech or Sys Admin role </span></span></span></span></li></ul></li></ul></div></div>
Job Offer
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<div data-wrapper="true" dir="ltr" style="font-family:'Segoe UI','Helvetica Neue',sans-serif; font-size:9pt"><ul><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">Two-week FREE Accommodation for those relocating to Pampanga</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years)</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">HMO coverage for employee +1 FREE dependent on the first day of employment</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">+1 additional FREE dependent per successful year of tenure (up to five (5) years)</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">Tenure Incentive Program*</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">FREE daily meal</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">Referral Bonus of up to Php20,000.00</span></span></li><li style="-webkit-tap-highlight-color: transparent; -webkit-font-smoothing: antialiased; border: 0px; box-sizing: border-box; margin: 0px; padding: 0px; vertical-align: baseline; list-style-type: disc;"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">ALL government mandated benefits </span></span></li></ul> <div style="-webkit-font-smoothing:antialiased; -webkit-tap-highlight-color:transparent; border:0px; box-sizing:border-box; list-style-type:disc; margin-bottom:0; margin-left:0; margin-right:0; margin-top:0; padding:0px; vertical-align:baseline"><span style="font-size:11pt"><span style="font-family:'Segoe UI','Helvetica Neue',sans-serif">*<em style="-webkit-font-smoothing:antialiased; -webkit-tap-highlight-color:transparent; border:0px; box-sizing:border-box; font-style:italic; margin:0px; padding:0px; vertical-align:baseline">Terms and conditions apply</em></span></span></div></div>
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